Dvaarik AI Glossary
Every technical term we use, explained the way you'd explain it to a small-business owner. No jargon, no buzzwords, no fluff — just what the thing actually does and why it matters for your salon, clinic, or restaurant.
AI & Machine Learning
3 terms
AI Receptionist
An AI receptionist is a software system that answers inbound customer messages and phone calls using a large language model (LLM), books appointments, collects payments, and sends notifications — without human staff.
Read definitionConversational AI
Conversational AI is technology that lets computers hold natural back-and-forth conversations with humans in text or voice. It uses large language models to understand intent, remember context across turns, and generate human-like replies.
Read definitionVoice AI
Voice AI is conversational AI that communicates through voice instead of text. It combines speech-to-text (STT), a large language model for understanding, and text-to-speech (TTS) to reply in a human-like voice.
Read definitionPayments & UPI
2 terms
UPI Payment Link
A UPI payment link is a short URL (like upi://pay?...) that, when clicked on an Indian smartphone, opens the user's UPI app (GPay, PhonePe, Paytm) pre-filled with the amount and recipient. Tapping “pay” completes the transaction in 2-3 seconds.
Read definitionRazorpay Route
Razorpay Route is a payment-splitting feature from Razorpay that lets a platform collect money from a customer and automatically split it between multiple merchants (for example, 98% to the service business and 2% to the platform) — without the platform handling the funds directly.
Read definitionPhone & Cloud Telephony
1 term
Booking & Scheduling
2 terms
Booking Widget
A booking widget is a small piece of JavaScript code you add to your existing website that lets customers book appointments, order food, or chat with an AI — without leaving your site. It typically appears as a floating button in the corner.
Read definitionNo-Show
A no-show is when a customer books an appointment and then doesn't turn up without canceling. For Indian salons and clinics, no-show rates without automation average 20-30%, costing businesses ₹10,000-₹80,000 per month in lost revenue.
Read definitionUnderstand the terms? Start using them.
Dvaarik AI packages all of this into a single product — AI chat, voice AI, WhatsApp channel, booking, UPI payments — for ₹499 to ₹1,999 per month.
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