Conversational AI
Conversational AI is technology that lets computers hold natural back-and-forth conversations with humans in text or voice. It uses large language models to understand intent, remember context across turns, and generate human-like replies.
In depth
Conversational AI is an umbrella term for software that holds multi-turn conversations — unlike scripted chatbots that only answer pre-defined questions. Modern conversational AI is built on large language models (LLMs) such as Google Gemini, OpenAI GPT, Anthropic Claude, or Meta Llama. It can handle language ambiguity, clarification questions, topic changes, and natural interruptions. Business applications include customer support, sales, appointment booking, and internal knowledge bases. For Indian businesses, a production-grade conversational AI must handle code-mixed languages (Hinglish, Tenglish), regional accents for voice, and latency under 5 seconds for real-time feel.
Related terms
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More terms in this category
AI Receptionist
An AI receptionist is a software system that answers inbound customer messages and phone calls using a large language model (LLM), books appointments, collects payments, and sends notifications — without human staff.
Voice AI
Voice AI is conversational AI that communicates through voice instead of text. It combines speech-to-text (STT), a large language model for understanding, and text-to-speech (TTS) to reply in a human-like voice.
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