Refund Policy

Dvaarik AI provides direct SaaS access and self-serve partner access. Public direct SaaS setup fee is zero. You buy prepaid usage credits; recurring items such as phone number recharge or separately agreed managed support may be debited from your credit balance. This Refund Policy covers all payments made to Dvaarik AI through Razorpay (UPI, credit/debit cards, net banking, and digital wallets) — mainly credit top-ups and any separately agreed paid support or integration work.

WhatsApp message charges are billed by Meta directly to your own WhatsApp Business account at Meta's rates. Dvaarik adds no markup, does not collect those charges, and they are outside the scope of this policy. Pricing details are on our pricing page and in our Terms of Service.

Setup fee is currently zero and pays for building your agent: understanding your business, writing and tuning the agent, connecting your channels, and launching it with you.

• Before the build starts: If you cancel before we begin work on your agent, the setup fee is fully refundable.
• After delivery: Once your agent has been delivered or launched, the setup fee is non-refundable — it pays for custom work that has already been completed for your business.

Pricing: For direct SaaS users, setup fee is zero (see dvaarik.com/pricing). Partner wholesale rates are published publicly. Credit loads are usage balance top-ups, not setup fees, and are governed by Section 3 (Prepaid Credits) below.

Credits are one prepaid balance that pays for everything: AI voice calls billed per minute, AI chat conversations, phone number recharges, and managed support. Credits never expire.

• Unused balance is refundable: You may request a refund of your unused credit balance at any time by written request — a WhatsApp message or an email is enough.
• What is deducted: The refundable amount is your remaining balance after amounts already consumed by usage (voice calls and chat conversations), phone number recharges, and managed support debits.
• How it is paid: Approved credit refunds are processed to the original payment method via Razorpay within 5–7 business days.

If your agent uses a dedicated phone number, a recharge of ₹2,000 is debited from your credit balance every 30 days. It covers your number and call line for that 30-day validity period.

• Once a 30-day period has been debited, that recharge is not refundable — the number and line are reserved for you for the full period.
• Stopping is simple: do not top up, or ask us to release the number. No cancellation process, no exit fees.
• If your balance cannot cover a recharge, the number pauses. We hold a lapsed number for 15 days so a top-up can resume it; after that, the number may be released.

Managed support, if separately agreed for your account, can be cancelled by WhatsApp or email according to the agreed support terms.

• The current 30-day period is not refunded — you keep the managed support benefits until that period ends.
• After cancellation, no future managed support debits are made from your balance.

When your credit balance reaches zero, the Service pauses gracefully. We never bill you into a negative balance and we never raise surprise invoices. Because you can only ever spend what you have prepaid, there is nothing to refund for overage — overage does not exist in our model.

To request a refund, contact us through either of the following channels:

• WhatsApp: Message us at +91 79956 76588 with your refund request.
• Email: Send your refund request to hello@dvaarik.com.

Please include your registered business name, phone number, the date of payment, and what you would like refunded (setup fee before build, or unused credit balance).

• Approved refunds are processed within 5–7 business days from the date of approval.
• Refunds are credited to the original payment method used for the payment (UPI account, credit/debit card, or bank account) via Razorpay.
• Processing time may vary depending on your bank or payment provider. In some cases, it may take up to 10 business days for the refund to appear in your account.
• You will receive a confirmation email and/or WhatsApp notification once the refund has been initiated.

Refunds will not be provided in the following circumstances:

• Platform Abuse: If your account was terminated due to violation of our Terms of Service, including spam, fraud, or other prohibited activities.
• Pricing Abuse: If you applied multiple times or created multiple accounts to exploit the waived-setup offer, all associated accounts may be terminated without refund.
• Chargebacks: If you initiate a chargeback through your bank or card provider instead of contacting us directly, we reserve the right to dispute the chargeback and suspend your account. Please talk to us first — most refund requests are resolved on WhatsApp the same day.
• Third-Party Fees: Payment gateway processing fees charged by Razorpay or your bank are non-refundable.

For any questions about this Refund Policy or to request a refund, please contact us: