Platform vs implementation
Many voice AI products sell a raw API. That is useful if you already have engineers, telephony knowledge, prompt ownership, QA discipline, and weekly monitoring. Most Indian SMBs do not have that team, and they do not need one here: Dvaarik ships the first working workflow pre-assembled. Pick one of 11 verticals, add your data, and the agent arrives configured — calls answered, leads called back, outcomes written to a sheet, and WhatsApp follow-ups sent automatically.